.knowledge-toolbar{display:grid;grid-template-columns:minmax(260px,1fr) 220px;gap:10px;margin-bottom:16px}.knowledge-list{display:grid;gap:12px}.knowledge-card{display:grid;grid-template-columns:1fr auto;gap:18px;padding:19px 21px;background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow);cursor:pointer}.knowledge-card:hover{border-color:#a9cdf1}.knowledge-card h3{font:800 15px Manrope;margin:0 0 7px;color:#0d2d53}.knowledge-card p{font-size:11px;line-height:1.55;margin:0;color:var(--muted)}.knowledge-meta,.knowledge-tags{display:flex;gap:7px;flex-wrap:wrap;margin-top:11px}.knowledge-meta span,.knowledge-tags span{padding:5px 8px;border-radius:999px;background:#edf5fd;color:#276491;font-size:9px;font-weight:750}.knowledge-status{align-self:start;padding:6px 10px;border-radius:999px;font-size:9px;font-weight:850}.knowledge-status.published{background:#e8f8ef;color:#188454}.knowledge-status.draft{background:#fff4dd;color:#9a6600}.knowledge-status.archived{background:#eef2f7;color:#60738a}.knowledge-empty{padding:34px;text-align:center;color:var(--muted)}.knowledge-detail-copy{white-space:pre-wrap;line-height:1.65}.knowledge-admin-actions{display:flex;gap:8px;flex-wrap:wrap}.quick-reply-list{display:grid;gap:10px}.quick-reply-item{display:grid;grid-template-columns:170px 1fr auto;gap:15px;align-items:center;padding:14px 17px;border-bottom:1px solid var(--line)}.quick-reply-item:last-child{border:0}.quick-reply-item p{font-size:11px;line-height:1.45}.quick-reply-picker{display:grid;gap:5px;margin-bottom:2px}.quick-reply-picker select{width:100%}.ticket-knowledge-action{margin-right:auto}@media(max-width:760px){.knowledge-toolbar{grid-template-columns:1fr}.knowledge-card,.quick-reply-item{grid-template-columns:1fr}.knowledge-card .knowledge-status{justify-self:start}}